Every now and then a new buzzword, sparked by movements from big players such as Google, IBM, Microsoft, and Facebook, has businesses looking to new areas of delivering customer service through artificial intelligence.
Text analysis and natural language processing are getting better all the time, and the list of queries that can be answered and tasks resolved without human interaction is growing. Automation is not coming, it’s already here.
Although many businesses might think this to be still primitive, Virtual Agents, Chatbots and new social media channels offer effective tools for communication in the place where consumers are spending a lot of their time. So, should you bot, or not?
With so many buzzwords, so much jargon, so much technology, and lots of questions, it can be difficult to understand if Intelligent Virtual Agents could significantly impact the ways in which your business interact with customers and employees.
Join us this April – workshop and hear from industry experts like Gumtree’s Luke Todd.
As you know, we don’t do boring – this educational day will be filled with delights and quirky surprises.
This event is free to attend with scrumptious lunch and refreshments on us.