The Inevitable Disruptive Impact of New Contact Channels

Creating New Engagement and Revenue Generating Opportunities

Spring Clean Your Customer Experience Strategy

Reserve your seat | 26 April | London | EC1V 9EY

  • Takeaways

    • What’s just hype around artificial intelligence and Virtual Agents. What is real and what isn’t?
    • Discover how new social channels like WhatsApp and F/B messenger alter the dynamics of ‘traditional’ channels.
    • Best practice to build a successful IVA deployment: The inevitable disruptive impact of chatbots and Virtual Agents but also how companies can use them to create new engagement and revenue generating opportunities.
    • Workshop with similar businesses and find out how they handle the challenges and pitfalls within their current online customer service ecosystem.