Like the seasons, customer expectations are constantly changing. In fact, automation is not coming, it’s already here. Out with the old and in with the new, or not?
We’re approaching a time where having conversations with AI will be the norm, and they’ll get more sophisticated as time goes by. Although many businesses might think this to be still primitive, Virtual Agents, Chatbots and new social media channels offer effective tools for communication in THE place where consumers are spending a lot of their time.
Wake up your customer experience strategy from its wintery slumber and workshop with industry experts. Join big names like Gumtree and learn how a little CX strategy ‘spit and polish’ can help create ‘sparkling’ customer engagement.
As you know, we don’t do boring – this educational day will be filled with delights and quirky surprises.
10:00 - 10:15 Registration with refreshments
10:15 – 10:20 Welcome/Introductions
10:20 – 11:05 Sweeping new social strategies into action |Luke Todd, Gumtree
11:05 – 11:15 Q & A session
11:15 – 11:30 Break with refreshments
11:30 – 12:15 Virtual Agents – To Bot or Not |Peter McKean, Synthetix
12:15 – 12:30 Q & A session
12:30 – 13:00 Best practice workshop – How do you manage multiple customer support channels?
13:00 – 13:30 Lunch
13:30 – 14:00 Workshop:New technologies/future trends in customer support
14:00 – 14:15 Conclusion and networking, leaving plenty of time to go back to work or beat rush hour
This event is free to attend with scrumptious lunch and refreshments on us.